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TERMS AND CONDITIONS

1. Introduction
2. Ordering
3. Product Information
4. Prices
5. Availability
6. Delivery
7. Waste Electrical and Electronic Equipment (WEEE)
8. Secure Payments 
9. Right of Withdrawal
10. Returns
11. Litigation and responsibility
12. User Reviews
13. Protection of personal data 
14. Intellectual ownership

 

1. Introduction

1.1 The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader iTablets (hereafter referred to as We) belonging to the company iTablets Ltd, whose headquarters are situated at 20-22 Wenlock Road, London, N1 7GU England UK and registered on the register of UK companies house under the number 09785993; UK VAT number 934562111374.


Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that apply and replace all other conditions, except in the case of e-written exemption. By confirming your order, you unreservedly accept these general conditions of sale. These Terms and Conditions of Sale have been designed to protect your rights as a customer and to protect our rights as a business.

 

2. Ordering

You can place an order on our website: http://www.iTablets.co.uk (24 hours a day and 7 calendar days a week).

 

3. Product information

Please note that some products' instruction manuals do not come in English. If the instruction manual does not come in English, this information will be clearly featured in the technical information sheet of the specific product.Some products come with 2-pin plugs, adapters from European to UK plugs are supplied with your order. Please note that items may be delivered with French manuals & software

 

4. Prices

The prices indicated on the Site are in Pounds Sterling and include all taxes but do not include delivery fees. Applicable delivery costs are indicated during the product selection process and are added to the price of the products at the end of the order process. 

Prices are subject to change at any time, but any such modification will have no impact on finalized orders; the prices indicated on the site are applied when you place an order.

If an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially accepted.

 

5. Availability

Please note that we will honour your order while stock is available. 

If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 14calendar days.

If there are certain products that are temporarily unavailable, we will send the available products and will refund the shipping fees for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the cost of the unavailable product. If you wish to return it to us in the conditions outlined in article 9 - Right of withdrawal, we will cover the return postage fees.

 

6. Delivery

The products purchased on the Site will be delivered throughout mainland UK. We only do business in the UK and do not deliver products outside the UK.

Your order will be delivered to the address you entered when you placed your order. iTablets does not deliver to PO Box addresses.

iTablets offers one main method of delivery.

If your product is indicated as "in stock" on our website when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:
1. Dispatch time (24-48 hours) = payment confirmation + order preparation + pick up by carrier
2. Delivery time of your parcel(s) As stated when ordered carrier delivery times start from the moment you receive an e-mail confirming your order has been dispatched.
The delivery times listed on the site are in working days, from Monday to Friday, not including bank holidays. For example, an order received by the transporter on Tuesday with a 4 day delivery time will be delivered the following Monday.

Lost parcels:
iTablets does everything in its power to respect the delivery times indicated on the website. If you do not receive your package within the indicated time frame, an enquiry will be carried out with the carrier and may take several days upon receipt of your claim. During this period, no refund or re-delivery will take place. 

Upon receipt of your order, we recommend that you check the parcel’s contents before accepting delivery and if necessary, write any irregularities on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by e-mail, by Post to the following address:

iTablets Ltd

20-22 Wenlock Road 
London 
N1 7GU 
England

 

7. Waste Electrical and Electronic Equipment (WEEE)

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill.

When you purchase from us we will recycle and dispose of your old electrical appliance for free. If you want us to do this simply take your old product in to a Currys store.

 

8. Secure payment

iTablets has chosen to guarantee payment security with paypal by encrypting the connection when transmitting information on the network.When you see the payment sign, you will know that your payment is secure. Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.

iTablets offers one method of payment depending on the product purchased: Debit and Credit cards (Visa, American Express, Maestro or MasterCard) and bank transfer.

When you pay by debit/credit card, your account will be debited when your order is dispatched, on the condition that we have received pre-authorization for your payment. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) is used, which allows your cards information to be encrypted when on the network. 

For security reasons, all orders paid by bank card are verified by iTablets. Complementary information may be requested in order to validate your purchase. Therefore, in order to prevent any delays, please enter the following information when paying for an order:
-a professional or paid-for e-mail address;
-a land line telephone number (work or home) where you can be reached at any time of the day;
-for any order above the amount established by iTablets, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail.
We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.
Bank transfer: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods.
The processing of off-line payments may take several calendar days.
You have 7 calendar days from the day your order is finalised to pay. After that, your order will be cancelled.

 

9. Right of Withdrawal

The Right of Withdrawal entitles you to 14 calendar days to cancel all or part of your order. This cooling-off period begins from the delivery of your order, or from the delivery of the final parcel should your order be delivered in several parcels.

In order to exercise the right of withdrawal, you must inform us of your intention within this 14-day period.We strongly suggest you use our website to notify us of your decision, our email address info@iTablets.co.uk.

You have 14 calendar days to return your product(s) after you have informed us of your intention to exercise your Right of Withdrawal. Return costs are at your expense.

iTablets will issue a refund for returned products and original shipping fees via the same payment method initially used upon receipt of the products or upon proof of shipping.Please note that iTablets may apply a discount to the refund to reflect the depreciation of the product resulting from handling for reasons other than establishing the nature, characteristics and functioning of the product.

The Right of Withdrawal does not apply in the following cases: 
- Products liable to deteriorate or expire rapidly; 
- Sealed products that may not be returned for health or hygiene reasons, which were unsealed by the customer after delivery; 
- Sealed audio or video media or sealed computer software, which were unsealed by the customer after delivery.

 

10. Returns

.Please note that products must be returned to the following address:

20-22 Wenlock Road 
London 
N1 7GU 
England

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). 

For the period covered under warranty, the client must return the product to iTablets at the above address.

Please note that we may need to delete data stored on your device’s memory card or hard drive in order to carry out repairs. We therefore advise you to back up important files before sending your product to the above address for repair. iTablets shall not be held responsible for any data loss resulting from repairs. 

 

10.1 General methods

We recommend that you send every package back with a return letter explaining why you are returning the product.

The return can be done through the transporter of your choice. We recommend you return the merchandise via registered or monitored post and take out an insurance for the value of the products with the transporter if required. This will protect you against the loss or damage of the products.
Please return your products to the address above.

Please note that we may need to delete data stored on your device’s memory card or hard drive in order to carry out repairs. We therefore advise you to back up important files before sending your product to the above address for repair. iTablets shall not be held responsible for any data loss resulting from repairs. 

10.2 Return due to exercise of the right to retraction: "Satisfied or Reimbursed" 

You have a legal retraction delay of 14 calendar days to cancel all or part of your order. This delay starts on the day your package is delivered, or the day the last package in your order was delivered if it contains several packages.

You must inform us within these 14 days to be able to exercise this right to retraction. 
We strongly recommend you use the Site to inform us, via the following email address info@iTablets.co.uk.

You have 14 calender days to return the product, starting from the day you let us know of your decision to exercise your right to retraction. You are liable for the cost of the product's return. 

iTablets will reimburse you for the products you return and the delivery costs, once the products or proof of their dispatch has been received. You will be reimbursed via the original payment method. 
Please be aware that iTabletsmight apply a discount to the reimbursement, to take into account the product's depreciation, which result from manipulations other than those to determine the nature and characteristics of the product, and whether it works. 

We remind you that the right to retraction does not apply to the following cases: 
- Sealed products that (for health or hygiene reasons) that cannot be sent back as they were unsealed on delivery; 
-Sealed video or audio recordings, or sealed IT software that were unsealed on delivery. 


10.3 Manufacturers’ warranties for defective products:
In addition to legal guarantees, some products sold on the website come with a manufacturer’s warranty. Manufacturers’ warranties vary in terms of length and coverage depending on the product and brand.

Manufacturers’ warranties do not cover:
- replacement consumables such as batteries, light bulbs, fuses and recording or playback heads,
- improper use of the product, 
- damage resulting from repairs performed by non-certified technicians, 
- damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand. 

Please read the user manual supplied with your product(s) carefully for the exact terms and conditions of the manufacturer’s warranty. 

Should the manufacturer not honour the terms of the warranty for any of the aforementioned reasons, iTablets will not be held responsible.

In cases where the manufacturer’s warranty is not applicable, the manufacturer will provide the customer with an estimate repair fee. If you would like your product(s) to be returned to you by the manufacturer without any repairs being carried out, administration charges may apply. Should you choose to abandon your product altogether, no additional charges will apply.

You have 3 months to accept or reject the quote and pay the amount due. If we do not hear from you within this time, we will assume that you have rejected the quote and abandoned your product. No compensation will be issued.

We will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to iTablets, where you’ll be able to request for a further send. After this time, we will assume that you have abandoned your product, and iTablets will reserve the right to destroy your item. No compensation will be issued.

 

11. Litigation and responsibility

iTablets will not be held liable for poor use and its consequences on the products purchased from our Site. Our products have performance that is compatible with professional usage.


Our customer services team will be happy to answer your questions any time from 9 a.m. to 5 p.m., Monday to Friday:
• Contact Customer Services
• Tel 0843 289 9722
• E-Mail : info@iTablets.co.uk

 

12. User reviews

Any reviews left by iTablets Users are screened and moderated by the marketing team.iTablets reserves the right to refuse or modify comments that infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary)

 

13. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for invoicing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with correct and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.We keep all user data in accordance with the "Data Protection Act 1998” UK.

iTablets is authorised to extract, handle and use information that concerns you.This information is the subject of computer processing and this activity is strictly regulated.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to iTablets to find out what personal information they have concerning you. You may at any time, and by request, modify this information.

Only iTablets has information regarding you.

When you registered for your account you may have accepted to receive information concerning particular and occasional promotions from iTablets and its contractual partners.
Please note that when you place an order on our site, you may receive iTablets newsletters with offers on products similar to those you have ordered. 
You may at any time request not to receive any further e-mails from us byemailing us at info@iTablets.co.uk.

We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you. 

 

14. Intellectual ownership

All the content on the iTablets site (illustrations, texts, names, brand names, images and videos) is the property of iTablets, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by iTablets.
All information, content, files and software offered by our services is protected by UK and International law concerning intellectual ownership and copyright. iTablets cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. Fraudulent use of this content, which violates the rights held by a third party, constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Pixmania will not, under any circumstances, be held responsible if a user violates rights held by a third party through their activities on the site.